FAQ

Q: How do I book a room?

A: The easiest way to book a room with us is via our direct reservation system that gives you access to all our rooms with instant confirmation and best rates. Access our direct reservation system via this blog or via our website http://www.orangepekoe.com.my

Alternatively, you can directly contact us via email (info@orangepekoe.com.my), fax (+603 2143 2141) or telephone (+603 2110 2000).

Q: What is your cancellation policy?

A: Written notice of any cancellation must reach, and be duly acknowledged in writing by the guesthouse, no later than 72 hours prior to arrival.

If a reservation is cancelled more than 72 hours prior to arrival, an administration fee of RM 20 per room will be levied.

In case of a “no show” or cancellation of a room reservation less than 72 hours prior to arrival date, the guesthouse will impose a one (1) night room charge for all rooms reserved.

Booking fees paid to Hostelworld, hostelbookers and other third parties are non-refundable by our guesthouse.

Q: Do you accept credit cards?

A: Yes, we accept Visa/Master/Amex cards.

Q: What are your check-in/check-out times?

A: Check-in time is from 2pm onwards. Check-out time is no later than 12pm noon. Should you wish to check in early or late, please advise us (info@orangepekoe.com.my) early enough. We will try to accommodate your request where possible.

Q: How do I get to Orange Pekoe Guesthouse?

A: Reaching our place is really easy. Just go to Location on this website and print out the map with further directions.

Q: Can I store my luggage at Orange Pekoe during my onward journey and pick it up later?

A: At Orange Pekoe we have limited storage capacity for luggage. Subject to space availability you can store your luggage with us for a minimum daily fee.

Q: Do you offer special rates for long-term stay?

A: If you plan to stay with us long-term, please contact us so that we can advise you on our special rates.

Q: Do you allow children?

A: Orange Pekoe welcomes families with children. Please mind that children must be accompanied by an adult (18 years +).

Q: Do you allow extra guests in rooms?

A: Sorry, but we cannot allow extra guests in rooms (e.g. triple occupancy of a double room) due to existing fire regulations and in consideration of other guests.

Q: Can I bring visitors to my room?

A: You are welcome to receive friends/visitors in your room until no later than 10pm. Please mind that all visitors must register at the reception by producing a valid IC.

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